All returns must be received at the Charlotte, NC location or the Fresno, CA location or the Strongsville, OH location within 60 days of purchase.
All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.
Please call 1-800-447-4795 ext 1102 and provide the following information:
- Invoice Number
- Product Description / Product Code and Quantity
- Dates of Purchase ( all returns must be must be within 60 days of purchase)
- Reason for Return (damage, incorrect, customer error end user, etc.)
- Please mark the outside of returned boxes with the RA# (return authorization)
Packages without RA#’s clearly marked on packages will be refused. All returns must be mailed within 45 days from when customer receives RA#.
Customers are responsible for shipping charges on products being returned due to customer error or customer (end user) dissatisfaction.
- No COD returns will be accepted.
- If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.
- A 10% restocking fee will be applied to ALL returns.
- Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)
- Closeout and Discontinued items may not be returned.
- No Cash refunds given on returns
- UPS shipping and mailing address:
- Please ship to the closest address.
OHIO
Europa Sports Products Inc.
13675 Darice Pkwy, #200
Strongsville, OH 44149
NORTH CAROLINA
Europa Sports Products Inc.
11401 Granite St
Charlotte, NC 28273
CALIFORNIA
Europa Sports Products Inc.
4403 E. Central Ave, #191
Fresno, CA 93725
There will be a $25.00 charge on any cancelled payments from your bank for any reason.
PLEASE NOTE: Customers accept responsibility of bars purchased during warm shipping months when cold packs are not purchased. Cold packs are available for all shipments. (Cold packs are not engineered for greater than 2 day shipping – or 48 hrs. Therefore we also encourage bar purchases to be made at the beginning of the week during warm shipping months to reduce increased exposure to heat for greater than 48 hrs.)
